Terms and conditions of use

Welcome to Artline S.A. online store!

Artline S.A. provides its products and services under the following conditions.

Please read them carefully and make sure you agree with them.

The terms and conditions of use concern all customer transactions with our company, through the website artline-shop.gr, through telephone orders, via e-mail, through our social media accounts or at our showroom at 1st km. Argos - Nafplio Rd., or any store that is authorized to use the name or distinctive title of the company.

The company reserves the right to modify the terms and conditions at any time and without prior notice.

Customer service

The customer service department is available to answer your questions via e-mail at sales@artline-shop.gr. If you prefer to speak with a representative, please call at +30 27510 62672, during opening hours. 

Prices

Prices are in euro and include 24% V.A.T.  Any exception will be clearly stated on our website with a relevant link or reference.

For foreign customers, who pay by card in another currency, the conversion is performed automatically into the currency of their country. The rate is determined by the bank that issued the card and is beyond our responsibility.

Product prices are subject to change without prior notice. For orders that have not been paid off in advance, the current prices of the online store are in effect, even if the order had been placed at a different price. 

Product prices may vary between physical and online store.

Payment Methods

You may pay using one of the following ways:

Α) with credit, debit or prepaid card of Visa, Mastercard, Maestro, American Express, Diners through our website, by calling us and debiting your card, as well as at the company’s premises

B) IRIS payments

C) via bank transfer in a bank account of your choice

(Account holder: ART  LINE Α.Β.Ε.Ε.)

Alpha bank: 540002320002985
IBAN: GR80 0140 5400 5400 0232 0002 985

Eurobank: 00260261290200423096
IBAN: GR48 0260 2610 0002 9020 0423 096

Piraeus bank: 5500-045406-556
IBAN: GR11 0172 5000 0055 0004 5406 556

National bank of Greece: 427/470157-76
IBAN: GR32 0110 4270 0000 4274 7015 776

Interest-free installments

For purchases through our online store, you have the option to pay in up to 12 monthly interest-free installments using a credit card, while there is also the option for up to 36 monthly interest-free installments for purchases of Media Strom products.

If you wish to pay off your order in installments, in the "Payment Method" of your order: 

1. Select “Pay with debit / credit card”
2. In the "Interest-free installments (only with credit card)" field, select the number of installments you wish
3. Proceed to pay for your order.

Interest-Free Installment Plan

The number of monthly interest-free installments is automatically calculated according to the total amount in the shopping cart. Specifically:

For purchases of Media Strom products, if you wish additional interest-free installments, you may contact our company's Accounting Department at +30 27510 62672 to charge your credit card over the phone with up to 36 monthly interest-free installments.

Product availability

The products that appear on our website artline-shop.gr may not always be available. In case the selected product is not available, the estimated availability date is mentioned on the relevant page, but also, if you have placed an order, you will be informed about the estimated availability date and the estimated delivery date, on the first working day from the day you placed the order.

The indication of the availability date of goods is an estimate; it can be changed without prior notice and is not a commitment contract between artline-shop.gr and the customer. In the rare case that the delivery is too late, we will make every effort to keep you informed. In addition, you can be informed through the relevant product page, as the availability dates are automatically updated via an electronic interface from our suppliers at regular intervals.

We reserve the right to cancel any customer’s order and refund any money paid, in case a product is not available, or in the case that a material failure makes the product out of the specifications of its features. 

Delivery Time & Working Days and hours

The delivery time for ready-to-ship products is 4-10 days.

For products with an expected availability date, the delivery time is 4-10 days from the availability date.

For products on order, the delivery time depends on the manufacturing factory.

Working days are: Monday through Friday and hours: 9:00 a.m. to 5:00 p.m., excluding official holidays.

Product images and descriptions

The colors of the product images as displayed on our website, may have been affected by the technology you use to access our page and by the display settings that you have set on your computer and to which we have no access.

Our company does its best for a decent and accurate display of colors.

Product descriptions are as detailed and accurate as possible.

Order acceptance and security

When you place an order by phone or in written, we consider it as an offer to buy. If we accept the order, we will send you an email confirmation with the details of the order.

In the case of telephone orders, and in case you are unable / unwilling to provide us with your email address, we take no responsibility for any disagreement you may have with any part of the order.

When you receive the order confirmation email, you have the opportunity to check and correct any data.

Confirmed orders also mean full acceptance of the terms and conditions of use.

We reserve the right to refuse to accept your order if we deem it necessary. In that case, we will notify you via e-mail the soonest possible.

Our delivery department uses the data as stated during the order. You are not obliged to provide your phone number to the delivery department. However, in case you do not do so or declare it wrong, the products will be returned to our warehouses and then you are responsible for any shipping charges for the return and / or resending of the order. 

Your phone number, as well as all your details, will not be given to third parties by us for advertising purposes. Please read the privacy policy below.

Advance payments

For the acceptance of orders of products that are not stored in our warehouses, or concerning products in special colors and dimensions, or when it is deemed necessary by our company, an advance payment of 35-50% of the total amount of the order is required.

For all other products, an advance payment of the whole amount is required for the order to be valid.

Delivery

The delivery methods are:

A. Pick-up from Athens Pick-up Point (67, Ploutonos str., Aegaleo)
Free of charge

B. Artline - Pick-up from Showroom (1st km., Argos - Nafplio Rd., Argos)

Free of charge

C. Transportation Company

Minimum shipping cost: +10.00 €

In case the shipping cost differs, we inform you in detail in advance.

Our products are delivered to any city of Greece through a transportation company or by our own means of transportation. Our company ships the goods to our Athens Pick-up Point without any charge (Address: 67 Ploutonos str., Aegaleo). You are charged with shipping from our Athens Pick-up Point to the transportation company in your area.

Deliveries in the Prefectures: Attica, Argolida & selected areas of Arcadia & Corinth

All orders are delivered on the sidewalk. If you wish to have a floor delivery, you will have to negotiate the extra cost directly with the transportation company.

The shipping cost is minimum € 10. In case the shipping cost differs, we inform you in detail in advance.

For the imported mattresses, for collection from the Showroom, there is an extra charge of 10% on their final value.

Deliveries in the rest of Greece

You are charged with shipping costs from our Athens Pick-up Point to the transportation company in your area (exception is the Prefecture of Chalkidiki, which is served by transportation companies of Thessaloniki).

If you wish to have a delivery to your exact address, you will have to negotiate the extra cost directly with the transportation company.

Deliveries outside Greece

For deliveries outside Greece, please contact us.

Sofa Company & Media Strom product deliveries

For the products of Media Strom & Sofa Company, delivery is free of charge.

For the Prefecture of Attica, delivery is made free of charge in urban regions.

Remote areas are excluded, as well as the Municipalities of: Saronic, Agistri, Aegina, Kythera, Poros, Salamina, Spetses, Trizinia, Hydra.

For the rest of Greece: Free delivery to a transportation company in the Capital of your Prefecture.

Island regions are excluded.

For Chania, Rethymno & Heraklion Crete, delivery is also free of charge up to the transportation company of each city.

Homad product deliveries

For the products of Homad, delivery is free of charge for the Prefecture of Attica, in urban regions.
Remote areas are excluded, as well as the Municipalities of: Saronic, Agistri, Aegina, Kythera, Poros, Salamina, Spetses, Trizinia, Hydra.

For the rest of Greece:
Minimum shipping cost: +10.00 €
In case the shipping cost differs, we inform you in detail in advance.
Delivery to a transportation company in the Capital of your Prefecture.

Our products are delivered to any city of Greece through a transportation company or by our own means of transportation.
Our company ships the goods to our Athens Pick-up Point without any charge (Address: 67 Ploutonos str., Aegaleo).
You are charged with shipping from our Athens Pick-up Point to the transportation company in your area.

Assembly

All made in Greece products are received assembled. For reasons of transport safety, some parts of the products may be received in a separate package (for example: table legs).

Imported products are packaged and picked up in their original packaging. The company does not undertake the assembly and placement of goods within your premises; following the enclosed instructions, you can easily assemble the products. Our company's products are designed to be easy to assemble. 

For any difficulties during assembly, you may consult our company's responsible department personnel by calling us.

Damage during transport

All products are examined in detail before shipment. However, transport damage can also be done by the most experienced crew.

In case the deliverables have signs of abuse from the transfer, you should refuse to receive them and declare it in written on the form you sign.

In any other case, we do not assume responsibility.

Products damaged during transportation are returned to us and we either replace them, if available, or we return the money to you in a bank account that you will indicate in written.

Returns of defective products

To return a product you consider to be defective, you must send us a written update and photos, clearly illustrating the defect and you must send the product back within 14 calendar days of the day of its receipt.

The return is made by a transport company of your choice (courier, transport company, other or own means).

IMPORTANT: The goods are carried at your own risk until they reach our warehouses so you need to make sure that they are properly packaged and can not suffer any damage during transportation. We are trying hard to accept all the returns that come to us, but if a product is returned in an inappropriate state, then the return will not be accepted.

Mandatory conditions for the return of products:

1. The product MUST be accompanied by its original packaging. Do not discard if you are not sure that your product is satisfactory.

2. The product has not been intentionally or unintentionally damaged by the customer (not careful removal of its packaging, incorrect assembly, inappropriate use, etc.).

3. This product has not been used.

4. Products with special factory packaging should not have their packaging broken or damaged.

5. Labels or brand markings or any other marking, which may have been attached to the product, should not be removed.

6. The product to be returned must be accompanied by the invoice and a return slip or by the retail receipt of purchase.

7. There must be prior written information to our company about the return, accompanied by relevant photos of the product.

In case of non-compliance with the refund conditions, we will not accept the products and we will send them back to you at your charge.

WARNING: PRODUCTS WHICH ARE MADE ON ORDER OR ARE TAILOR-MADE, OR HAVE SPECIAL COLOR / WOOD / FABRIC OR, IN GENERAL, SPECIAL DIMENSIONS OR FEATURES, CANNOT BE RETURNED.

Once we receive the product, the necessary check will be performed and if the product meets all the conditions for return, then our company will return the value of the product or products returned, within 3 working days, to a bank account you will indicate in written.
Alternatively, you can request re-shipment of a new, same product on our shipping and return costs.
In case the check shows that the product is not defective, we send it back to you at your charge.

Right of withdrawal

All transactions carried out through our website are governed by the International and European Law regulating issues related to electronic commerce, as well as the Law on Consumer Protection (L. 2251/1994). Our company has taken all necessary measures to ensure the maximum possible security. 

Every customer of the artline-shop.gr online store has the right, in accordance with the applicable legislation, to withdraw from the purchase without giving justification, by completing the relevant withdrawal application, which the customer is obliged to notify by e-mail to sales@artline-shop.gr and return the product he purchased within 14 calendar days, from the date of receipt. In this case, any shipping and return costs are to be borne by the customer. To qualify for the refund, the product must be in its original packaging, complete and in the condition in which it was delivered, without damage and not used. It is also required to be accompanied by the original invoice and return slip or retail receipt of purchase. Before each return, the customer must contact the company in order to determine the time of receipt of the product. Reimbursement of the purchase price shall be made by bank transfer within 14 calendar days of the day on which the written notice of withdrawal was given and after receipt of the product in the above mentioned condition.

The customer is responsible for any reduction in the value of products resulting from handling that was not necessary to determine the nature, characteristics and function of the products, in the time until their return.

In case of non-compliance with the withdrawal conditions, we will not accept the products and we will send them back to you at your own charge.

Cookies

Our website uses cookies, according to the usual web practices, to help you access and browse the internet. 

Cookies are small text files that are stored by the main server of the website on the hard drive of the computer or other electronic device of the user. Cookies are unique on each web browser (e.g. Google Chrome, Mozilla Firefox, Internet Explorer etc) and contain anonymous information which concern the site visited by the user. 

Below you may find information about the cookies that may be used on our website.

Functionality Cookies

Functionality cookies are used for the smooth operation of our website. They allow the website to "remember" user preferences in order to offer improved and customized functionality to each user. This category includes cookies that

store information such as username or products in the cart, as well as information for safer browsing. However any sensitive information is stored in encrypted form.

Third-Party Cookies

These cookies collect information related to the way of using the website. As a result, web pages can be tailored to meet your needs for an enhanced browsing experience. These cookies are also used to generate reports to improve the website.

Disable Cookies

None of the cookies on the site is necessary for its functionality. You may disable cookies from your browser settings or not accept their use. For more information about disabling cookies, you may visit your official browser website.

Privacy Policy

The management and protection of the personal data of the visitor / user of our Website is governed by the terms of the present and the relevant provisions of both Greek Law (L. 2472/1997, P.d. 207/1998. P.d. 79/2000 and No. 8 L. 2819/2000), and also the Council Regulation (EC) Dir. 95/46/EK and 97/66/EK).
Artline S.A. will never sell, rent, distribute or make public, in any way, your personal data.
Our website may collect personal information that is never disclosed to third parties (except when provided by law, to the competent authorities only).
Also, in cases such as the prevention, detection or investigation of a crime, prevention of loss, fraud or any other abuse of our services and computer systems.
These data are always maintained with the agreement of the user exclusively for the purposes of communication, statistics and improvement of the services provided.
In any case the user may request the deletion of these items.

Copywrite 

The content of our online store and the website as a whole, are exclusively for personal, non-commercial (except for the purchase of goods from our online store) use.

The fair use and reproduction of articles, stand alone or fragmentary, with reference to the exact hyperlink and a prominent reference to the name of our website is permitted. No rights, title, or interest in any downloaded material is transferred to you as a result of any downloading or copying.

 For the resolution of disputes, the Nafplio Courts are responsible.

Environmental Policy and Occupational Health and Safety Policy

Artline SA has as main policy to operate in a way that respects the environment and the health & safety of its employees, preventing and reducing the impact of its activities on the environment and minimizing the risks to the health & safety of employees, partners, and visitors.

Specifically, it is committed to:

• Preventing environmental pollution from its activities.
• Complying with all relevant legal and other requirements regarding environmental protection and occupational health & safety, and regularly assessing the degree of compliance.
• Setting goals and objectives as well as programs, which it systematically reviews, aiming for continuous and further improvement of the company’s performance in environmental matters and in occupational health & safety.
• Using natural resources (raw materials and energy) in the most efficient and technically feasible way.
• Cooperating with national and local authorities responsible for environmental protection and occupational health & safety.
• Providing the appropriate means for applying the best available techniques, to the extent possible.
• Ensuring that the staff is informed of their responsibilities according to the documented Environmental Management System and Occupational Health & Safety Management System, and is sensitized on environmental protection and occupational health & safety issues.
• Striving for continuous environmental compliance and improvement.
• Providing all necessary means for the assessment of occupational risks arising during the execution of tasks.
• Striving for continuous improvement in the management and performance of Employee Health and Safety, through training, implementation, and review of Action Programs to achieve specific goals and objectives for Occupational Health & Safety.
• Taking the necessary protective and preventive measures against workplace accidents and occupational diseases.
• Communicating its policy to employees, contractors, and other interested parties.

The company's policy is achieved through the implementation of the Environmental Management System and the Occupational Health & Safety Management System, which satisfy the requirements of ISO 14001 and ISO 45001:2018 standards. The framework and mechanism for setting and reviewing the objectives and targets are established in the regular reviews of the System by the Management.

Quality Policy

The Management of Artline S.A. aims to and is committed to:

• Meeting the needs of its customers in every interaction they have with the company.
• Continuously improving the quality of the services and products it provides to its customers, in order to meet their needs to the maximum possible extent.
• Providing all necessary resources for the implementation and continuous improvement of the Quality Management System.
• Operating the business efficiently by strictly following and without deviation, all relevant legislation related to its activities.

The Quality Policy and quality objectives are defined and are fully compatible with the company’s framework and strategic direction. The quality objectives are set and maintained as part of internal control processes, monitoring, and review of the system, with the ultimate goal of increasing customer satisfaction. Increasing sales at all levels of the business, while maintaining or increasing staff who interact and collaborate with high customer satisfaction, eliminating complaints, and addressing non-conformities in the system.

In these frameworks, Artline S.A. aims to:

• Develop and establish simple and flexible operational procedures.
• Standardize work methods.
• Ensure the stability of the quality of the services and products offered.
• Develop mechanisms for the early prevention and identification of quality issues.
• Improve and modernize the organizational structures of the company.
• Increase customer satisfaction.

It is the belief of Artline S.A. that the implementation of the Quality Management System according to the international standard ISO 9001:2015 will greatly contribute to achieving the company's objectives.

We firmly believe that quality is achieved through the proper organization of the company, as well as through the analysis, documentation, institutionalization, and implementation of clear operational procedures, which are strictly followed by everyone until the final result is produced.

SCOPE OF APPLICATION:

• Consulting services
• Resale of materials and software
• Design and implementation services for information systems
• Provision of managed services

We declare that in the company:

• Quality is a guiding principle in all of its activities.
• The ultimate judges of the quality of our services and products are our customers.